When your team calls, customers should see your name, not “Spam Likely.”
Branded caller ID gets your name on the screen. CIDSync keeps it there, automatically syncing every ServiceTitan tracking number to Hiya Connect as your campaigns add numbers and your fleet adds tenants. Preview first, then it just runs.
Screens simulated. Actual display varies by carrier and device.
The better your speed to lead, the more you look like spam.
Calling every new lead in seconds is the right move. To a carrier’s reputation engine, the same burst of fast calls from a fresh number is exactly what a robodialer looks like.
What a sharp team does
Call every new lead within a minute, then again if nobody answers. Hundreds of outbound calls a day, often from fresh tracking numbers spun up for each campaign.
What the reputation engine sees
A brand-new, unregistered number placing a burst of short outbound calls. On behavior alone, that is a robodialer, so it gets scored like one and labeled “Spam Likely.”
New numbers go out unbranded before anyone registers them.
Every campaign, run in-house or by your agency, spins up new tracking numbers in ServiceTitan. Every acquisition adds another tenant. The registry that tells carriers who you are doesn’t hear about any of it, so your newest numbers, the ones your ad dollars ride on, go out unbranded.
CIDSync closes that gap automatically. It watches your ServiceTitan number list and keeps your Hiya registrations matched to it, so what customers see never falls behind what your business is doing.
What drift looks like
Connect it once. Preview everything. Then it runs itself.
There’s no telecom jargon and no surprise changes. Here’s exactly what happens, in order.
Connect ServiceTitan and Hiya
Link ServiceTitan with a read-only connection and add your own Hiya Connect account. CIDSync brings every outbound tracking number into one view and imports the brands you already have, with no separate list to maintain and no ability to change anything inside ServiceTitan.
Read-only · credentials encrypted at restPreview the exact changes
A dry-run shows every number in plain language: what would be registered, what already matches, and what needs a closer look. During the trial this is all CIDSync does. Nothing is written until you subscribe.
The trial is preview-only by designTurn it on and let it run
Subscribe, and the backfill registers everything the preview planned. From then on, the nightly sync keeps every tenant’s numbers registered as they change, automatically, with anything unusual flagged to you instead of written.
Brand conflicts are flagged, never overwrittenWho does what, from your source system to the customer’s screen.
Your numbers, your reputation, your control.
Automation you can trust is automation with hard limits. Every safeguard below is on by default, and you can pause the sync any time from the dashboard. Read the full security overview.
Read-only access
CIDSync only reads your source numbers. It can’t change anything inside ServiceTitan.
Encrypted credentials
Connection secrets are encrypted at rest and shown only as a masked fingerprint. CIDSync reads tracking numbers and registration status, never your customer records, job data, or call content.
Preview-only trial
Until you subscribe, every sync is a dry-run. You see exactly what would change before anything ever does.
Brand protection
Numbers that already carry another business’s branding are flagged for you, never overwritten, and CIDSync has no way to delete registrations.
Three analytics engines decide how your calls appear.
In the US, whether a call shows your name or “Spam Likely” is largely set by three reputation engines behind the major carriers. Registering with Hiya addresses one of them, and the Free Caller Registry covers the basics with the others. What none of them do is stay current on their own. The maintaining is the part CIDSync automates.
CIDSync is an independent product. It is not affiliated with, endorsed by, or sponsored by ServiceTitan, Hiya, First Orion, TNS, or any carrier. Branded calling is delivered through Hiya Connect under your own agreement, and CIDSync does not guarantee answer rates, spam-label removal, or how any carrier displays your numbers.
What a fleet looks like the day it connects.
An actual CIDSync preview across an 11-tenant ServiceTitan fleet: every change visible, and nothing written, before the customer decided anything.
One published rate. A line for every company.
Your first ServiceTitan tenant is $99 a month, tenants two through ten are $29 each, and every tenant after that is $19. Each company shows up as its own named line on the invoice, so nothing hides in a lump sum. You’re paying for the sync layer, not the caller-ID network: branded calling runs on your own Hiya agreement, at your own rates.
The sync layer is the work nobody wants to do by hand: nightly reconciliation across every tenant, conflicts caught before they’re written, and a run history you can audit.
Then $29 each (tenants 2-10) and $19 past ten. 7-day preview trial. Cancel anytime. The sync stops and every registration stays in your own Hiya account, so it stays yours.
- Automatic nightly sync, plus a first-run backfill
- Brand-conflict protection: flagged for you, never overwritten
- Notifications and a full run history for every tenant
Common questions
Does CIDSync guarantee more answered calls?+
No. Branded caller ID is delivered by Hiya under your own agreement, and carriers decide how calls display. What CIDSync does is narrower and provable: your Hiya registrations stay matched to your ServiceTitan numbers, automatically.
Does CIDSync remove spam labels automatically?+
No. Nobody can honestly promise that. CIDSync’s job is narrower and provable: every active ServiceTitan number registered in Hiya under your verified brand, kept current automatically as your numbers change.
Does CIDSync write changes on its own?+
During the trial, never. Trials are preview-only. Once you subscribe, yes: that’s the product. The nightly sync registers new numbers and keeps existing ones current, with brand conflicts flagged instead of written, notifications for anything unusual, and a pause switch in the dashboard.
Which systems does CIDSync support?+
CIDSync is built for trades teams on ServiceTitan, syncing to Hiya Connect today, with First Orion support in development (you can connect your First Orion account now). Other field-service platforms and TNS remain on the roadmap, and we announce those when they ship.
What happens right after I sign up?+
Your 7-day preview trial starts. Connect ServiceTitan and Hiya, run dry-runs, and see exactly what would change. Nothing is written during the trial. You’ll see your conversion date up front and get a reminder before the first charge; once your subscription is active, the backfill plus nightly sync take over.
Ready to get your name back on the screen?
Connect ServiceTitan and Hiya, preview the exact changes, and let the nightly sync keep every number registered, automatically.